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- Features a tried and tested, practical 17-step ?how to? Problem Solving and Process Management methodology that can be used in any business environment.
- Includes numerous figures and examples of charts and documents used at each step of the process.
- References standard forms, tools, and training materials in the Appendix.
- Addresses how to engage the people who are using, creating, and improving the management process.
- Explains the steps in creating a process management methodology and presents the process management body of knowledge without the ?fad? or spin.
- Highlights the importance of good process management to corporate business transformation
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