"Why do we have to go through all this change?", "Why don't they communicate better?"
"When is someone going to train me?", "Who dropped the ball?"
"When is that department going to do its job right?", "When will someone share the vision?"
"Why is this happening to me?", "When will we get more tools and better systems?"

If so, QBQ! is the book for you and your organziation.

In today's business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization -or individual -can achieve its goals, compete in the marketplace, fulfill its vision, or develop people and teams without personal accountability. The solution is an entirely new approach - characterized by new thinking and behaviors - where we no longer give lip service to teamwork, but ask, "What can I do to contribute?" and "How can I make a difference?" John G. Miller helps us make this happen. This new, hard-hitting book from the author of Personal Accountability shows us all how to become more effective and successful. Using succinct, light-hearted stories and easy-to-read chapters, Miller gives us a practical method for putting personal accountability into daily action, which can bring astonishing results: Problems get solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly.

In QBQ! The Question Behind the Question, John G. Miller presents a winning handbook you'll want to keep close by for situations requiring personal accountability. It's a terrific resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous value to our organizations and our lives by eliminating blame, complaining, and procrastination.


QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards