The Trusted Advisor by David H. Maister, Charles H. Green, Robert M. Galford, New, Used Books, Cheap Prices, ISBN 0743212347

Currently not logged in | Wish List | Recent searches | Sign in

Compare Book Prices at 130 Stores!

Help Bookmark Tell a Friend Out-of-Print Wish List Home
Search by TITLE AUTHOR KEYWORD ISBN Advanced Search

Book Details

Search: The Trusted Advisor : ISBN: 0743212347

Add to Favorites

Email this page

Link To Us

Recent Searches
Learn more

The Trusted Advisor by Da...

» View more

» Clear searches

Larger Image » Add book review » Tag this book(What's this?)	The Trusted Advisor By: David H. Maister Charles H. Green Robert M. Galford ISBN-10: 0743212347 ISBN-13: 9780743212342 Publisher: Free Press - 2001-10-09 Paperback \| 256 Pages \| List Price: $15.95 (USD) \| Sales Rank: 2149 Product Dimensions: 8.2 x 5.5 x 0.7 inches Similar Titles All Editions Customer Reviews More details from or

Editorial Reviews

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard Rothman

Add Your Review!

Read more reviews from Amazon.com or Barnes&Noble.com

Portion of these reviews are from Amazon.com or Barnes&Noble.com, Customer reviews are properties of their respective creators.

Other titles you may be interested:

TRUSTED ADVISOR
SIMON & SCHUSTER (TRADE DIVISION) | ISBN: 0743207769

Guide to Understanding Trusted Distribution in Tru... (By James N. Menendez,Scott Wright)
Hardcover | Diane Pub Co | 1988-06-01 | listprice: $20.00 | ISBN: 0788122320

The Trusted Advisor (By David H. Maister,Charles H. Green,Robert M. Galford)
Hardcover | Free Press | 2000-10-05 | listprice: $26.00 | ISBN: 074320414X

The Lawyer's Advisor: Maxims and Precepts for Lawy... (By James Moss)
Paperback | Ics Books | 1996-08-01 | listprice: $9.95 | ISBN: 1570340501

The Trusted Advisor (By David H. Maister,Charles H. Green,Robert M. Galford)
Paperback | Free Press | 2001-10-09 | listprice: $15.00 | ISBN: 0743212347

Quality Control Advisor and GC Advisor (By Keith)
Hardcover | Lewis Publishers, Inc. | 1991-06-27 | listprice: $189.95 | ISBN: 0873713478

The Relationship Advantage : Become a Trusted Advi... (By Tom Stevenson,Sam Barcus)
Hardcover | Dearborn Trade, a Kaplan Professional Company | 2003-10-01 | listprice: $25.00 | ISBN: 0793170265

Expert Advisor: Wordperfect 5.0/Book With Quick Re... (By Eric Alderman,Michelle Pfister)
Hardcover | Addison-Wesley (C) | 1989-07-01 | listprice: $19.95 | ISBN: 0201517345

Trusted Network Interpretation of the Trusted Comp... (By Unk)
Paperback | Diane Pub Co | 1987-10-01 | listprice: $50.00 | ISBN: 0788105507

Expert Advisor: Microsoft Word 4.0 for the Macinto... (By Paul E. Hoffman)
Paperback | Addison-Wesley (C) | 1989-03-01 | listprice: $19.95 | ISBN: 0201146991

Guide to Understanding Trusted Recovery in Trusted... (By Virgil D. Gligor)
Paperback | Diane Pub Co | 1991-06-01 | listprice: $25.00 | ISBN: 0788105515

Expert Advisor: Microsoft Word 5.0 for the IBM Pc/... (By Paul Hoffman,Paul E. Hoffman)
Paperback | Addison-Wesley (C) | 1989-10-01 | listprice: $19.95 | ISBN: 0201146983

Top Sellers

Diary of a Wimpy Kid: Rodrick Rules (Diary of a Wimpy Kid)
by Jeff Kinney

To Bed a Beauty: A Novel
by Nicole Jordan

Deep Dish
by Mary Kay Andrews

The Real ACT Prep Guide: The Only Official Prep Guide From T...
by ACT Inc.

Beautiful Boy: A Father's Journey Through His Son's Meth Add...
by David Sheff

Where Are You Now?: A Novel
by Mary Higgins Clark

Twilight (Twilight, Book 1)
by Stephenie Meyer

Strangers in Death (In Death)
by J.D. Robb

more top sellers

» Add BookFinder4U to your browser's Favorites
» Add BookFinder4U to your online bookmarks:

Search Rare, Out of Print Books? Click here

About Us Contact Us Tell a Friend Bookmark Link To Us Help My Account Home
Book Reviews Store Reviews Browse Authors Browse ISBN Topics 13-digit ISBN Conversion Tool
Out-of-Print Search Advanced Search Bestsellers Book News Store List Wish List Search History

Page loading time: 0.21875 sec. | URL: http://www.bookfinder4u.com/detail/9780743212342.html

©2008 BookFinder4U.com Compare 130 bookstores - All rights Reserved.

Disclaim: Part of content on this site is properties of their respective owners and copyright holders. Bookfinder4u will not under any circumstances be liable to you or any other person for any loss due to the use of these content. Some of the content that we make available to you through this website comes from amazon web services. All such content is provided to you "as is." this content and your use of it are subject to change and/or removal at any time.

Privacy Commitment Conditions of Use